OK. Some updates of what's been going on.
I'll start with my long project - adventure is more like it. I'v been rolling out new computers for a customer in Manhattan. They bought 32 new Dell systems that all needed to be setup on the domain and have the office software configured. Doesn't sound bad right? Well, it's a very busy medical practice and the computers are in all areas of the office includeing chek-in check-out, the exam rooms the doctors' desktop PC systems. At the same time I'm handling their day-to-day computer troubles. Which include the regular daily type of cupport issues that goes on inside just about every modern office in the world. I can't log in whines, and MS Exchange issues, slowness issues on some of the desktops, integrating medical equipment like EKG tester thingies. They have a company that supports their medical software but I've been their so much I'v been taking care of the problems for them. They have dameware installed on most systems for on-demand pc remote control and are able to push it out to the new systems.
Desktop Remote Support
I walked into a situation where their even virus management console was not working and I could not even push out or manually install the agent software . I though this was poblem with the new dell systems since they came pre-installed with a version of mcafee security center software already. I manually removed that version and tried to add the practices version but would always get an error. The antivirus software loaded but the agen would not. I'm happy to say however that I got the console working again and was able to push out the agent software to each of the desktops. I was expecting a long drawn out support session over the phone. But as it turns out the server needed a reboot. I rebooted the system early oin the mornign remotelt so no one would even know it happened. I was taking a chance however since it could have not come up. It worked out. The server started and the software management console worked.
Remote PC Control
The remote pc control software they use came in handy already since I needed their assistance to get the first exam room's software working properly. It was the first time I had to setup the software from scratch. I tried working with the config from the old computer and did great but the thing I didn't know was I had to have another peice of medical software running, Logician by GE (general Electric), on first use for it to complete the config.
Remote desktop control
I was so close but I'm glad I called and saved time. The remote support tech, Tony, just remoted in to one of the servers. He was using some other online on demand computer remote control software to access the server over the Internet then dameware for remote desktop control of the workstation.
Remote Computer Control
I like the software they use for computer remote control but I'm kind of favoring using PC Anywhere on all the desktops for my on demand pc remote support software of choice on the computers in the office. I could connect over the Internet using Microsoft Terminal Server then remotely access the computer systems on the LAN.
Remote Support Software
No Hardware to Buy and Maintain:
No modifications are required on the customers' or end-user's router or firewall - only your own. Once your remote support software account is activated, just setup a simple port forward on your router to your desktop. If you have multiple support professionals within your office and you've purchased several accounts, then just use a different port number for each support person ...simple. You could have two, three, or dozens of technicians and each of could be provide desktop remote support to multiple end-users at the same time ...easy.
Remote Support Software
Dynamic Remote Support Solution
There is no extra charge for configuration changes or software support. If your network conditions change, such as an ISP change, public IP address change, or your office location changes, you can easily modify to your remote support configuration to accommodate the new networking environment. We don't sell executables packaged with your IP address and port number. We designed our service to be adaptive to your remote pc support needs by permitting dynamic on-demand changes and updates as required.
It's easy to see and setup your remote support account settings for computer remote control over the Internet or LAN and private WAN using the same account. Click on the image below to see a sample account profile & remote support configuration page screen shot.
The user whom your trying to provide online remote pc support just enters your email address in the login field that's located right on our homepage and then clicks connect. We use a customized version of VNC that gets downloaded to the target computer and connects to your desktop viewer. Instantly you see the remote desktop and have full real time remote control over it! VNC for many years has been and still is a reliable on-demand pc remote control software utility.
See your end-user's experience when they login for remote desktop support from you.