Showing posts with label computer. Show all posts
Showing posts with label computer. Show all posts

Vista Desktop Resource Monitor


Just click on any of the graphs to expand the related section for more information.

Vista has some surprisingly interesting and sometimes useful new features. One such feature I stumbled across is the desktop resource monitor. This is a nifty little tool whose access was added through task manager. Task manager is a tool I use religiously on every desktop I operate and even those that I don't regularly use but I'm in a position to have to clean up malware or other bad programs or solve other problems. In fact, I have task manager running minimized at all times on my computers (hide to tray option) to enable me to watch CPU usage on my desktop or laptop.

One of things that I have found in Vista to be useful but required third party monitoring type applications on XP for the same purpose is Vista's resource Monitor. A nice step beyond just task manager, Vista's desktop resource monitor reveals more information in an instant that can be useful for those of us that need that kind of information. Information such as what programs are communicating on the network and with what remote computer. Although there are command line tools in both XP and Vista that can display a list of applications that are listening on the network and also talking, having this information at the ready through a GUI interface I find to be much more handier.

Though not common, a useful effect of having it in GUI form through resource monitor is if there is a need to show a regular user some information about their computer, they will understand the pretty GUI side more easily than they would the command line output on the desktop even if it showing essentially the same information.

Resource manager can be found simply by starting windows task manager on the desktop or laptop. Then click on the performance tab and then at the bottom click on the resource manager button. This new button when clicked open resource manager on the desktop and a world of more information about what the desktop or laptop is doing.
In a quick glance, you are able to see some vital information and insight to what your computer is doing. CPU, disk, network and memory information are all at fingure tips reach. The one I find useful now and would have liked to have had this in XP over the years is the the network resource overview.
The network resource monitor will show all the running programs that are "talking" on the latop to the network. This is a useful view of what's going on in that if there is a network latency at a glance, this resource view may be able to give a way an application on the desktop or laptop that is using too much bandwidth or that should not be using any at all.


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Remote Support

Why waste time travelling to a location to provide computer support or even worse in many cases, trying to talk a person through steps on the remote computer through the phone. This is, in my opinion, even worse that going to the location unless of course the place where the computer, desktop,server, or laptop is located is too far away.
Talking people through troubleshooting steps is a very painful task. A simple process that could take an experienced person several minutes to maybe ten can turn into an hour with a person on the remote side that has no idea of how to perform the actions or functions that you are requesting or have never even seen a command line. Remote support is the best alternative and solution to make more efficient use of computer skills and efforts.




VMware Boot From ISO Image

VMware-boot-from-iso-image-2

One of the nice features, and VMWare has many great features, of VMWare Workstation is the ability to select an ISO image to boot from. If the ISO is the installation media for a guest operating system then the installation for the operating system begins.



In the case of Vista fo example, it comes often on DVD. If the user of VMWare worksation doesn't own a DVD player on their computer and their budget is tight, they are left with trying to borrow one or have the DVD image converted to an ISo. Once they have the ISO image, the file can be compied to a network drive or stored on the local hard-drive. Throuhg VM's interface, the ISO image can be selected to boot from and the installation begins.

Remote Support Software

I found this a site that provides an online remote support solution:

Wait...before you click away. I know everyone knows the name brands of
remote support software that provide you with computer remote access over the web, but this one although it doesn't have an IT household name does the job like the others. In fact, it let let's technical support and IT pros provide remote assistance software for their end-users on the cheap. No, it's not just another executable with an IP address compiled into it for downloading. They have a bit more dynamic on-demand remote support system that let's you make changes to your own configuration if you need to.

So let's say you get one of the other brands of
computer remote control packages for remote tech support software that works over the web that has a static configuration and then you change ISP providers. Your out of luck. Sure you could have Dynamic DNS setup and that's good to but that's another piece of software running on your system and other id to maintain and another point of failure. Yes, point of failure. If you switch from cable, let's say, to DSL or visa versa, you have to get a new program. One can argue that you do not because of DDNS, but what if you want to provide online computer remote support software from another network. Now you have to get that same service running on the other network and the next and the next. Their system, although it works just fine with DDNS, it doesn't need it.

When you sign-up for an account you get a login to their site, not unfamiliar as many site have this, and a user page. On that user page you configure your networks settings. That's right, for many of you who have looked into software like this it's the same information you provide to the other site that have a static remote support solution. But the big difference here is that you don't wait for your
pc remote support executable to be changed and of course to get charged again. It's on the fly. Change you config and instantly the same customer that you had provided on-demand pc remote support for just a while ago from another network now is connecting to the new network. You may be thinking that you need to have all your users go to their site to get remote assistance over the web from you. No, not at all. They have an executable program too that you get at no additional cost and it's dynamic too. Pretty Cool!!

I'm going to work with it some more and post back with more information.


New computer roll out at busy medical practice.

OK. Some updates of what's been going on.

I'll start with my long project - adventure is more like it. I'v been rolling out new computers for a customer in Manhattan. They bought 32 new Dell systems that all needed to be setup on the domain and have the office software configured. Doesn't sound bad right? Well, it's a very busy medical practice and the computers are in all areas of the office includeing chek-in check-out, the exam rooms the doctors' desktop PC systems. At the same time I'm handling their day-to-day computer troubles. Which include the regular daily type of cupport issues that goes on inside just about every modern office in the world. I can't log in whines, and MS Exchange issues, slowness issues on some of the desktops, integrating medical equipment like EKG tester thingies. They have a company that supports their medical software but I've been their so much I'v been taking care of the problems for them. They have dameware installed on most systems for on-demand pc remote control and are able to push it out to the new systems.

Desktop Remote Support

I walked into a situation where their even virus management console was not working and I could not even push out or manually install the agent software . I though this was poblem with the new dell systems since they came pre-installed with a version of mcafee security center software already. I manually removed that version and tried to add the practices version but would always get an error. The antivirus software loaded but the agen would not. I'm happy to say however that I got the console working again and was able to push out the agent software to each of the desktops. I was expecting a long drawn out support session over the phone. But as it turns out the server needed a reboot. I rebooted the system early oin the mornign remotelt so no one would even know it happened. I was taking a chance however since it could have not come up. It worked out. The server started and the software management console worked.

Remote PC Control

The remote pc control software they use came in handy already since I needed their assistance to get the first exam room's software working properly. It was the first time I had to setup the software from scratch. I tried working with the config from the old computer and did great but the thing I didn't know was I had to have another peice of medical software running, Logician by GE (general Electric), on first use for it to complete the config.

Remote desktop control

I was so close but I'm glad I called and saved time. The remote support tech, Tony, just remoted in to one of the servers. He was using some other online on demand computer remote control software to access the server over the Internet then dameware for remote desktop control of the workstation.

Remote Computer Control

I like the software they use for computer remote control but I'm kind of favoring using PC Anywhere on all the desktops for my on demand pc remote support software of choice on the computers in the office. I could connect over the Internet using Microsoft Terminal Server then remotely access the computer systems on the LAN.


Remote Support Software

No Hardware to Buy and Maintain:

No modifications are required on the customers' or end-user's router or firewall - only your own. Once your
remote support software account is activated, just setup a simple port forward on your router to your desktop. If you have multiple support professionals within your office and you've purchased several accounts, then just use a different port number for each support person ...simple. You could have two, three, or dozens of technicians and each of could be provide desktop remote support to multiple end-users at the same time ...easy.


Remote Support Software


Dynamic Remote Support Solution
There is no extra charge for configuration changes or software support. If your network conditions change, such as an ISP change, public IP address change, or your office location changes, you can easily modify to your
remote support configuration to accommodate the new networking environment. We don't sell executables packaged with your IP address and port number. We designed our service to be adaptive to your remote pc support needs by permitting dynamic on-demand changes and updates as required.

It's easy to see and setup your
remote support account settings for computer remote control over the Internet or LAN and private WAN using the same account. Click on the image below to see a sample account profile & remote support configuration page screen shot.




The user whom your trying to provide online remote pc support just enters your email address in the login field that's located right on our homepage and then clicks connect. We use a customized version of VNC that gets downloaded to the target computer and connects to your desktop viewer. Instantly you see the remote desktop and have full real time remote control over it! VNC for many years has been and still is a reliable on-demand pc remote control software utility.
See your end-user's experience when they login for
remote desktop support from you.





Remote Support

Desktop Remote Support

OK. Some updates of what's been going on.

I'll start with my long project - adventure is more like it. I've been rolling out new computers for a customer in Manhattan. They bought 32 new Dell systems that all needed to be setup on the domain and have the office software configured. Doesn't sound bad right? Well, it's a very busy medical practice and the computers are in all areas of the office including check-in check-out, the exam rooms the doctors' desktop PC systems. At the same time I'm handling their day-to-day troubles. Which include the. I can't log in whines, and MS Exchange issues, slowness issues on some of the desktops, integrating medical equipment like EKG tester thingies. They have a company that supports their medical software but I've been their so much I've been taking care of the problems for them. They have dameware installed on most systems for on-demand PC remote control and are able to push it out to the new systems.

Remote PC Control

The remote PC control software they use came in handy already since I needed their assistance to get the first exam room's software working properly. It was the first time I had to setup the software from scratch. I tried working with the config from the old computer and did great but the thing I didn't know was I had to have another piece of medical software running, Logician by GE (general Electric), on first use for it to complete the config.

Remote desktop control

I was so close but I'm glad I called and saved time. The remote support tech, Tony, just remoted in to one of the servers. He was using some other online on demand computer remote control software to access the server over the Internet then dameware for remote desktop control of the workstation.

Remote Computer Control

I like the software they use for computer remote control but I'm kind of favoring using PC Anywhere on all the desktops for my on demand pc remote support software of choice on the computers in the office. I could connect over the Internet using Microsoft Terminal Server then remotely access the computer systems on the LAN. RDP for remote desktop control is such a useful tool. MS did such a great job with that protocol and the technology. The way it's implemented now on servers is even better. Windows 2003 server now has RDP capabilities just like XP pro does. Which brings be to the next point, RDP on the desktop for remote control has been such a useful tool for so many people. They are able to access their system from virtually anywhere. For administrator this is such a useful tool. I now I use Microsoft's RDP protocol daily and I mean daily, as do many other folks in the tech support industry. If not for my own computers it's a remote computer at a customer's office.

Remote Support Software

RDP used as remote support software is at times impractical. Software for remote support over the web is bets if design in a manner that doesn't require modifications to networking devices at the far end. For situation where the remote computers are only on a few networks then setting up the required configuration to access those remote computers is reasonable. If the networks are many or increase steadily and are not networks that are within the support tech's control, then support software that can work around or through those limitations is more efficient for remote access and control support.

Online PC Remote Support Software

So MS RDP is not useful over the Internet as online pc remote support software. Because if the environment that support staff is to access is dynamic or being not controlled by the same staff. it is difficult to make the adjustments in the remote networking equipment for on-demand remote support. This leads to the need for more robust and dynamic on-demand remote support software. The type which is designed to overcome the barriers that are inherent in the networks all across the world. That inherent feature is to protect and block access to computers behind the device. Particularly is the device is the edge to the Internet. Such software designed to pass through the remote equipment and provide access to the remote computers on the web has a pre-configured component that must communicate first to another pre-defined server or device that will then give it instructions or redirect the data stream or firstly the request for remote access to another system. the other system will have software running ready to accept the request and stream form the remote desktop. This solution is a common one in that there are multiple, actually many, vendors providing this. They overcome the obstacles that are in the way of RDP from fulfilling the role of online PC remote support software.



PC remote support software

PC remote support software gives technicians the ability via software, to get to computer desktop or server problems faster to provide help and assistance to remote computer users. The computer users could be employees of the same company, clients that the support organization does work for as in service calls and bill for it, or family and friends. PC remote support software allows technical support staff to not only connect through the Internet but also connect through the local area LAN or private WAN network. Of course there are some services and applications for remote support that allow connecting through one network type versus the other. Other PC remote support software.

can do both but were designed for one or the other so one method for providing support to remote computer users will work better that the other.

Online solutions for providing remote support have generally grown out of LAN based applications for remote controlling computers that were connected tot he same network as the support staff. As the Internet grew in strength, use and popularity, especially in the area of a distributed work force, the need to provide remote support and PC remote support software. grew from the need to reach these computers and users no matter where they might be working permanently or temporarily.





PC remote support



Undoubtedly there are hundrends of ways for a person to conenct to a remote network and a remote PC. For PC remote support, one of the requiring items within the application's feature set is the ablility to request or even require a remote desktop users consent for remote access and control. This is a differenciating factor between the bad programs like those implemented by hackers and desktop hijackers and the like and those who are legiitamently trying to get remote access of a computer to provide pc remote support services.